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Refillable Soap Pump Dispenser Empty Bottle Dispenser With Press Pump For Soap Shampoo Shower Lotion Hand Shampoo Bottles Soap
Description
Q: Can I change my order info? Such as receiving address or item purchased?
A: Order info cannot be changed after being placed. Please cancel your order and place a new one if order info is incorrect. Otherwise your parcel is going to be shipped according to the initial order info.
Q: Why isn’t my order being shipped out of China?
A: If there is no further tracking info after 10 days. It is most likely due to domestic shipping issue.?For further support, please contact our customer service.
Q: Why is my parcel still “delivering”?
A: International shipment can be time-consuming and your patience is appreciated. Please rest assured if you see no update about your parcel. We use AliExpress shipping methods which can take 15 to 60 days.?For further support, please contact our customer service.
Q: Why do I receive a different product?
A: Please contact our customer service directly for further support.
Q: Why do I receive only 1 item while several were purchased in the first place?
A: One order can possibly be shipped via several parcels with each of them a unique tracking number. Please track them according to the specific tracking number(s). Please contact our customer service directly for further support.
Q: I clicked “Confirm Goods Received” before the parcel is received. What should I do?
A: Don’t worry if you clicked it by accident. Your parcel is shipped soonest possible anyway. Simply follow the tracking number for update. A 5-star review is much appreciated upon receiving your parcel.
Q: What should I do if my order is closed?
A: Please place a new order with a secure account and payment method.
Q: What if the product cannot be used?
A: Please ensure the product is used properly according to the user manual.?For further support please contact our customer service directly.
Q: I haven’t received my parcel yet but it shows “delivered” on the order detail page. What should I do?
A: Please check with your local post first for the parcel info. For further support, please contact our customer support.
Q: Why is my parcel returned?
A: That’s because receiving address or phone number being incorrect or the logistics company cannot ship to your address.?Please reach out to our customer service directly if the issue persists.
Refillable Soap Pump Dispenser Empty Bottle Dispenser With Press Pump For Soap Shampoo Shower Lotion Hand Shampoo Bottles Soap
Shipping
At kelesk.com., we strive to offer fast, reliable, and affordable shipping for all your orders. This Shipping Policy provides details on the shipping options, timeframes, costs, and the steps we take to ensure your items reach you safely and promptly.
1. Order Processing
Order Confirmation:
Once your order is placed, you will receive an order confirmation email with a summary of your purchase.Order Processing Time:
Orders are typically processed within 1–2 business days (Monday through Friday). Orders placed on weekends or public holidays will be processed the next business day.Shipping Confirmation:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number so you can monitor your package.
2. Shipping Methods and Timeframes
We offer several shipping options to meet your needs:
Standard Shipping:
7-10 business days (Domestic U.S. orders)Expedited Shipping:
4-7 business days (Domestic U.S. orders)Express Shipping:
1-3 business days (For urgent deliveries)International Shipping:
10-20 business days (Depending on the destination country and customs procedures)
Business days are defined as Monday to Friday, excluding weekends and public holidays. Delivery times may vary depending on factors like weather conditions, holidays, and customs processing.
3. Shipping Costs
Free Shipping:
We offer free standard shipping for orders over $100 within the United States.Flat-Rate Shipping:
Shipping costs for orders under $100 will be calculated based on the delivery method and location. This will be displayed at checkout.International Shipping:
Shipping costs for international orders will be calculated during checkout based on the destination country and the size of the order.
4. International Shipping
We ship internationally to many countries. Delivery times and costs vary based on the destination. Please be aware that:
Customs Duties and Taxes:
International shipments may incur customs duties or taxes, which are the responsibility of the recipient.Customs Delays:
Occasionally, customs may cause delays. While we try to avoid delays, they are out of our control. Please contact your local customs office for additional information.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website:
UPS: Track with UPS
FedEx: Track with FedEx
USPS: Track with USPS
DHL: Track with DHL
Tracking updates may take up to 24–48 hours to be reflected after your package is shipped.
6. Lost or Damaged Packages
We aim to ensure that your package arrives in perfect condition. If your package is lost or damaged during transit:
Lost Packages:
Contact us within 7 business days of receiving your tracking number if your package has not arrived. We will work with the carrier to locate it.Damaged Packages:
If your package is damaged, please take photos of the damage and contact us immediately. We will assist you with a replacement or refund.
7. Address Accuracy
Please ensure that the shipping address you provide is correct. kelesk.com is not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error after placing your order, please contact us as soon as possible.
8. Signature Requirement
For certain high-value items, a signature upon delivery may be required. This is to ensure that the package is securely delivered. If you are unavailable, the carrier will leave a notice with instructions for redelivery or pickup.
9. Customer Support
If you have any questions or need assistance with your shipping, please reach out to our customer support team.
Email: support@kelesk.com
Phone: +44-7458-1484-56
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)
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